A Day In The Life Of A Claim Specialist - req10934 Do you have a big heart for customers? Do you have an ability to remain organized and maintain a strong attention to detail while managing multiple priorities AND delivering a remarkable customer experience? Do you have a background or an interest in the medical field? This might be the right opportunity for you! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. As a Claim Specialist in our PIP/MPC (Personal Injury Protection/Medical Payments Coverage) department, you will be part of a team dedicated to delivering the State Farm promise to our policyholders and their covered passengers after they sustain injuries in an auto accident. You will play a critical role in helping them recover from the unexpected! In this role, you will have the opportunity to maintain and handle your own inventory of PIP/MPC claims, while always focusing on creating a remarkable customer experience. On a daily basis, you will investigate, evaluate, negotiate, and handle your assigned claims which may include completing initial contacts to gather information and set expectations for further handling, verifying coverage and addressing coverage questions, reviewing medical bills and records, addressing disputed charges, evaluating wage loss claims, and handling/responding to litigation/legal requests. You will help direct and work closely with a team of Claim Associates to ensure claims are handled/paid and our promise is delivered as quickly and efficiently as possible. Office Location Cityline Richardson…where we work hard AND play hard! Our campus is conveniently located near the local transit and we have several restaurants on campus.
We Are Looking for Candidates With Must Have Skills/Technologies Strong written, verbal, and interpersonal communication skills. Strong analytical skills along with high competence in the following: Adaptability, Customer Focus, Decision Making & Judgment, Relationship Building, Quality, Resourcefulness, Teamwork, and Technical/Functional Expertise. Ability to apply policy, law, and regulations to ensure proper resolution of claims. A passion to be a part of a team dedicated to helping State Farm fulfill our commitment to our policyholders. Preferred/Desired Skills, Education, Knowledge, Experience Bachelor's Degree Claim handling experience, preferably PIP/MPC (first party medical) or third party injury claims Medical billing/coding or office management experience Adjuster's license
Internal Number: 10934
About State Farm
Make an impact while being a part of the #1 auto and home insurer in the United States. State Farm, a Fortune 50 company, is consistently recognized as a top employer in the U.S.
Working at State Farm® takes heart. We help customers protect the things that matter most to them. We help them get back on their feet after an accident or disaster. And, we help people plan ahead for the future they want.
Our employees are challenged, guided, and empowered. As a community, we help one another grow professionally and personally. It’s part of who we are and have been since 1922.